What is included in my trip?

Most trips include resort, resort fees, travel protection, transportation to and from the resort, and flight unless otherwise noted.

How will I be notified of all travel-related documents prior to departure?

All travel-related documents, including but not limited to flight itinerary, pick up and drop off information, and resort details. All items will be emailed within 30 days prior to departure.

How do I make a payment?

All payments can be made at Payments

What happens if I need to cancel my trip?

If cancellations need to occur, reach out to Lux Family Vacay and all options will be presented based on the trip details and travel protection purchased.

Travel Terms & Conditions

We are Passport to Success: Lux Family Vacay and are excited to help you with your travel needs. Please get familiar with our Terms & Conditions. 

The following terms and conditions apply to any trip booked with Lux Family Vacay: A Travel Agent Consulting Company (hereinafter referred to as “LFV” “our” “us”).  By booking a trip with LFV you (hereinafter referred to as, “you” “your” or “traveler”) acknowledge that you (i) are 21 years of age or older, (ii) understand and accept these terms and conditions (the “Terms and Conditions”) and (iii) are entering into a contractual relationship with LFV.

Price Policy

All trip prices are posted on the Lux Family Vacay website at the time of booking. Trips are priced per person, based on double occupancy, unless otherwise stated.  Single rooms may be available at an additional cost and the prices will be listed where applicable.  Prior to booking, prices are subject to change without notice.  If you are using our payment plan option, you must submit a non-refundable per person deposit (equivalent to the first month’s installment payment or other amount determined by LFV in its sole discretion) at the time of booking to reserve your space.

Payment Schedule 

Traveler understands and agrees to satisfy their balance in full no less than 60 days prior to the date of arrival. Should the Traveler fail to submit the final payment 60 days out, a 10% late fee will be assessed each day based on the original amount.

If the Traveler fails to submit payment in full by 60 days prior to the date of arrival, LFV reserves the right to cancel the booking and retain 100% of the funds paid.

LFV will notify Traveler in writing of the date & frequency of the scheduled payments.

Credit Card Payment/Processing

LFV uses a third-party credit card processing company to provide Traveler with a convenient way of submitting payment. Traveler agrees to update LFV’s records in the event that Travelers credit/debit card/bank account is closed, expires, or is no longer active for whatever reason. Traveler may contact LFV directly to provide updated payment information: info@ourpassporttosucess.com

Declined Payment

In the event that payment is attempted by LFV and is subsequently declined, LFV will provide Traveler with a courtesy email notifying Traveler of the declined payment method. If the past due payment is not paid within three (3) days of its due date, there will be a 10% late fee assessed for that interval’s payment.

If payment has not been submitted within seven (7) days of the first payment attempt, LFV will cancel the Travelers booking and & retain all paid funds.

Refunds

All payments to LFV are non-refundable. This is because LFV has contractual agreements with our hotel, airlines, transportation, and other vendors that will not allow us to obtain any refunds.

Payment Disputes

Travelers agree to not file a payment dispute or chargeback through their bank/financial institution and to instead utilize their travel insurance in the event that they can no longer attend and end the planned trip.

Traveler agrees to not file a chargeback in violation of LFV’s Refund Policy. In the event that a chargeback is requested and/or processed, Traveler agrees to repay LFV for the full amount and be responsible for any fees incurred in recouping payment, including attorney's fees.

Passport and Travel Documents

Travelers are responsible for securing a valid passport. Upon signing up to attend a planned trip, travelers will send via e-mail a photocopy of their passport, displaying the expiration date, ninety (90) days prior to the Date of Arrival, Travelers will send an updated copy of their passport.

Some destination countries require a tourist visa to be secured before entering the country. Traveler understands that it is their responsibility to secure the visa and will do so at the time of purchasing Traveler’s airline ticket(s).

If a visa is required for your planned trip, the Traveler agrees to purchase their airline ticket and obtain a visa within thirty (30) days of booking their trip.

It is the responsibility of the Traveler to ensure that there are adequate amounts of passport and visa pages within their passport booklet, in accordance with the requirements of the planned trip destination. LFV will not be liable in the event that Traveler fails to ensure that Traveler’s travel documents are in order.

Travel Insurance

In the event that travel insurance is not included in the trip package, each Traveler is required to purchase a travel insurance policy within fourteen (14) days of booking their planned trip. The insurance policy must include a minimum of $100,000 of coverage and should cover emergency transportation/evacuation and trip cancellation in the amount of the planned trip costs, at minimum. Travelers will provide LFV with a digital copy of their travel insurance policy within fourteen (14) days of booking their planned trip.

LFV may include travel insurance with your planned trip. 

Purchase of Airline Tickets

In the event that flights are not included in the trip package, Travelers are responsible for purchasing their airline ticket to the origination city of the planned trip. LFV is not responsible for any delays caused by the airline, missed flights due to Traveler error, or otherwise.

Travelers agree to purchase their airline ticket as soon as possible, no later than 120 days prior to the Date of Arrival. Travelers will provide LFV with a digital copy of their airline reservation 120 days prior to the Date of Arrival.

One (1) week prior to the Date of Arrival, the Traveler will provide an updated digital copy of their travel itinerary to LFV. 

In the event that the Traveler arrives prior to the planned trip Date of Arrival, transportation from the airport will not be provided by LFV. LFV will provide Travelers with a window of time (based on local time) during which transportation will be provided.

Covid-19

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and people with underlying medical conditions are especially vulnerable. 

By booking a trip with Passport to Success: Lux Family Vacay, you voluntarily assume all risks related to exposure to COVID-19. LFV will not be held responsible or liable if you or your party get Covid-19. 

We recommend getting Travel Insurance that covers Covid-19.

Alcohol + Substance Abuse

Passport to Success: Lux Family Vacay does not, under any circumstances, accept responsibility for any damages that result to yourself or anyone else due to the consumption of alcoholic beverages or any other substances. We cannot take any responsibility for the effect drinks or other substances may have on people.

As such, we do not accept liability for any loss, damage, death, or inconvenience that abusing alcohol or other substances may cause you.